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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6354 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1230 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2720 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2465 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1830 Views
  • 6 replies
  • 0 kudos

Resolved! Keeping my old number

I’ve applied and completed the application to keep my old number when I move over to O2 (completed on the 22/11/21 before 5:30pm). It’s not worked and the feedback from it is to speak to someone on the webchat but of course no one is available to hel...

Resolved! Network connection problems

I have recently upgraded my phone and have inserted a 5G sim card, yet my phone still wont connect to my network and i cant receive calls and texts?

Resolved! Voicemail not working

Voicemail has not worked ever since joining o2 2 wks ago. Support page suggestions don’t work, trying to get hold of customer support is impossible. Can you help?

Nothanks by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

Resolved! using phone in EU zone

My phone worked on day 1 of my holiday in spain and then stopped for no apparent reason. I can't access data or receive emails. Do you know what the issue may be. I pay monthly and have 20 MB data included in the plan

Kazinka by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t get access to my mobile data abroad

I’ve arrived in Tenerife and when trying to use data it’s only showing 3G but no internet connection is available. I had a look at my contract allowance and I haven’t got any bolt ons on my account and roaming is already set us with my contract. I ha...

fats-94 by Level 1: Joiner
  • 300 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel an extra

How can I cancel an extra

AMA by Level 1: Joiner
  • 89 Views
  • 2 replies
  • 0 kudos

Resolved! Volt 02 SiM

Sorry if not posted in the right forum. i got the Virginmedia 1GB BB upgrade as part of the Volt package, I then got a text saying as I have moved from the oomph package my oomph SIM will cease on Dec 13. I then saw that I should get a O2 SIM to repl...

Dr_ic2 by Level 1: Joiner
  • 127 Views
  • 1 replies
  • 0 kudos

'not sent' text messages

Hi all, I have an Alcatel 1 bought from O2, it goes through phases when I send a text and get a message 'not sent tap to try again', however it turns out the message has actually been sent but unless the recipient replies immediately I have no way of...

phone 'not sent' 12.10.21.jpeg charges.jpeg
MaryM by Level 1: Joiner
  • 410 Views
  • 4 replies
  • 0 kudos

BT Wifi

Hi all, my Alcatel 1 connects to my BT hub for wifi when I'm at home Last week I needed to call Green Flag urgently from home and tried their app, it wouldn't work as it said I had no internet connection Sure enough, the phone had lost my router so I...

networks.JPG bt wifi.JPG
MaryM by Level 1: Joiner
  • 421 Views
  • 6 replies
  • 0 kudos

Resolved! Upgrade queries

Hi, this is probably a simple solution yet I’m making a meal out of it I think so would be really appreciated if someone could explain. I’ve upgraded keeping with same network and still have my old phone. I’m still using it but will be giving it to m...

Wags by Level 1: Joiner
  • 202 Views
  • 5 replies
  • 0 kudos