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Forum Posts

New billing and airtime rewards

Hi all, since the new billing system my airtime rewards that i have redeemed are not showing on my o2 account page- it always showed as a minus against my next bill but still shows as 0.00. Any ideas?

CarrieA by Level 1: Joiner
  • 495 Views
  • 1 replies
  • 0 kudos

o2 account

Hello, My number is xxxxxxxxxxxx, my username is xxxxxxxxxxxx I am unable to log-in to my account to pay my monthly bill [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Rhea by Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch

I have added my Apple Watch to my 02 account. How do I cancel this? 

mdavies96 by Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Anyone else pay their bill and get no mobile data!?

Paid bill..have ZERO mobile data..its PAID for.. so why doesn't it work. ..45 mins waiting to talk to someone on the phone..they never answer.. 20 years ive been a customer, im leaving

Cazza3 by Level 1: Joiner
  • 446 Views
  • 1 replies
  • 0 kudos

Resolved! Activate sim

How do I activate the SIM card pleasei I had a upgrade a few months ago and only just got round to setting the phone up.

In France & no network connection options visible

I have an iPhone Xs & never have a problem travelling internationally.Arrived in France from Uk a few hrs ago & still cannot get usual meny & auto connections to a local network.Any ideas?

LyndaJG by Level 1: Joiner
  • 725 Views
  • 3 replies
  • 0 kudos

Re: Using my mobile in the USA

Texting TRAVEL to 23336 to 'add a bolt on' is broken For the last few days in the UK I've been texting TRAVEL to 23336 as instructed & I just get an error message saying "O2: Sorry. We're having trouble adding O2 Travel to your account. Please call u...

Samsara by Level 1: Joiner
  • 1546 Views
  • 3 replies
  • 1 kudos

Sim

So yesterday I fired up my new phone (Apple iPhone 15 Pro), all went swimmingly. All apps, data etc transferred from my existing backup from iCloud. Upon startup I noticed a new feature talking about eSim. It asked what I'd like to use as Primary and...

CJ10 by Level 1: Joiner
  • 745 Views
  • 1 replies
  • 0 kudos