Get tech support for your O2 issues

Google Play Correlation ID

Last Friday I had my phone stolen and today I've just noticed that there were £250 worth of charges made to Google Play Store. Note: Not my Google account! No transactions were made in my personal google account.I've even signed into the google store...

Remove watch from account

I paid of my watch months ago and then sold it. I just realised I still have it on my account, how do I remove it? Thanks in advance

Internal Migration

My son's number is a second phone number on an account in my name, and has been for years (with Virgin Mobile). But he's old enough to have his own account so I've just tried to get this transferred into an account in his own name. The O2 guy said th...

Switching

I switched from giffgaff to O2. Lost my signal in giffgaff but my old number is not activated in O2. I can't do anything.

Apple Watch Cellular

Hi, I got a new sim only contract 23/12. Got an Apple Watch cellular yesterday afternoon and activated a new £7 eSIM for the watch. Was informed it would be ‘active’ within up to a maximum of 24 hours. It’s been over 24 hours now. How long does the p...

Resolved! URGENT! - o2 barred my account due to lost sim card and I can't call or use data

hi everyone,I just come back from my holiday, but whilst there I unfortunately lost my sim card. So when I returned yesterday, I asked o2 to block the lost sim card and I've picked another sim from a local store. But depending on who I spoke at o2, t...

What is this code for? *100#

Someone dialed *100# from my mobile and got (Done) message. I really worried. What did he do?! What is this code for?

Sim not working

Ordered a new sim through My o2 on 22nd Dec, on 23rd Dec existing sim stopped working, new sim never came, on the 28th dec customer services told me to go to the o2 store and get a new one, which I did, waited 24hrs but comes up sim not provisioned, ...

Another RCS / Chat issue

Hi there,Recently ported my number over from Virgin Media to O2. on VM Chat worked fine with both Samsung messages and google messages however, since I have ported my number to O2 they no longer work. Whilst I can turn on RCS within the samsung stock...

USA Holiday

I am off to the US in a couple of months, whilst there I will be doing a bit of driving around using Maps on my Mobile phone, is there a bolt on so I can use my data to do this?Thanks

O2

Forum Posts