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Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Swapped number

Two years ago I started a new contract I requested to keep my old number. The number was changed but I have a number of people telling me that they keep getting another number come up when I text when they try to call me on this number it says it’s u...

Resolved! Wifi Calling One Plusd 7 pro dual sim, works with EE not o2

I have enabled WiFi calling on my o2 account. I have a Oneplus 7 pro phone with dual sim. Wifi calling option on the ee sim is available and works. I dont get the option come up for o2. I have checked my account and it is enabled. I've swapped the si...

Sim card

I have received my new handset but not received a SIM card. I am concerned that I have not received one yet 5 days after the handset

Resolved! Ordered new phone and ACC Apple 20W USB C charger but charger didn’t arrive

Hi I’ve just recieved my iPhone 12 as part as an uprade but I haven’t received my ACC Apple 20W USB C charger which I paid £20 for

Resolved! Help setting up new device with new sim

Please can somebody assist with new device and new sim setup

Resolved! Why can't I send messages to 82122 ?

Why can't I text radio station numbers that I used to be able to text 82122 ?

Resolved! Trying to find an email address to send a complaint - any ideas?

Any ideas?

Resolved! PAC code

Hi.I have a PAC code from my old network. How do I give it to O2 to keep my old number?Thanks

Resolved! Sharing data

I am on 02 refresh and my daughter has ran out of data,can I share my data with her

Resolved! How do I transfer my number to new O2 contract

Hi I currently have a talk time tariff with O2 having already paid off my phone. I want to get a new phone and have found a deal through affordable mobiles that I want to get (I asked O2 if they could match it and they were unable to do so). I want t...

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