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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15369 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Resolved! Sim Card Sent to Wrong Address so Can’t Access Anything

Hello, I was hoping for a bit of help. I have been moved from Virgin Media to O2 and my SIM card was sent to the wrong address. As a result, I am not able to make my MyO2 account (it asks for a code that is texted over, which I can’t access). The onl...

NoSim101 by Level 1: Joiner
  • 274 Views
  • 2 replies
  • 0 kudos

Resolved! My SIM card hasn’t activated

My SIM card has not activated its nearly been 24 hours but the problem is that I did have 4G and signal it’s just my phone wouldn’t ring but now I don’t have any service at all

WiFi Signal

My WiFi signal keeps dropping every few seconds. My tablet doesn't do this. How can I establish if it's my phone, or my wifi? It's driving me mad.

Robm1955 by Level 1: Joiner
  • 402 Views
  • 6 replies
  • 0 kudos

Resolved! No access to data abroad

We are on hols in Marakkesh. My wife’s data works well but mine doesn’t work. We are both on O2.I checked myO2 and I have plenty of data allowance left. how can I unblock access to data?

Resolved! Transferred from Virgin with 2 accounts - I want to merge

We have just been transferred from Virgin. We have 4 mobiles in the family. Due to Virgin's anti-fraud/crime measures (I think), we had to have 2 accounts - one for 2 of the phones and a different account for the other 2. I pay all the bills and woul...

JohnR by Level 1: Joiner
  • 901 Views
  • 5 replies
  • 0 kudos

Porting old number from pay monthly to payg

I “supposedly” changed my contract from pay monthly to payg on the 16th July, I was told a migration form had been filled in and my old number would be transferred with 24/48 hours. To date (28th July) I still do not have my old number! I have spoken...

Jfw54 by Level 1: Joiner
  • 290 Views
  • 2 replies
  • 0 kudos

Number not ported

Hello, my number was supposed to have been ported to O2 over a week ago. I have called help number numerous times and no one seems to know what to do. All they say is it's been escalated and wait 24 hours. How long is there 24 hours, I've been waitin...

Dee_08 by Level 1: Joiner
  • 363 Views
  • 2 replies
  • 0 kudos