Volt benefits - frustration

[RichDespairs]

Hi all. I'm new to O2 since 20th April.

I joined on a 12 month pay monthly contract.

One of the main reasons I joined was due to the double data volt benefits with virgin. 

I've contacted support chat around 5 times in the last month to get the benefits enabled. The last time I told them I wanted to raise a complaint and they offered me double data while I waited - which they didn't apply properly. 

The portal now says that I am eligible (finally) but a month in and the benefit still isn't applied. 

As a new customer this is a poor experience, and I'm missing one of the reasons I joined O2 in the first place. 

Does anyone know how I escalate a formal complaint? An email address or a phone number? I've had it with online chat only. I'm at the point where I'm considering cancelling the contract. 

Thanks

[pgn]

Bigger benefits - Volt has the info relating to Volt, including talking to the O2 Social Media team, either of the 2 links just below will help you, and be persistent. Good luck @RichDespairs 

If you wish to complain, which effectively drops you off the list of supportable customers as far as CS is concerned until the complaint resolves:

https://www.o2.co.uk/how-to-complain

[Dave-O2]

Afternoon @RichDespairs 

Please drop me a PM with your mobile number so i can take a closer look at what's happening on your account 👍

[Scrivo66]

oh dear this sounds familiar, im in a similar sinking boat

[pgn]

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@Scrivo66 wrote:

oh dear this sounds familiar, im in a similar sinking boat

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See the reply to your earlier post, @Scrivo66 

[Dave-O2]

@Scrivo66 If you're still facing the same issue, can you please PM your mobile number and i'll take a closer look 👍