Volt benefits

RichDespairs · ‎22-05-2025

Hi all. I'm new to O2 since 20th April.

I joined on a 12 month pay monthly contract.

One of the main reasons I joined was due to the double data volt benefits with virgin.

I've contacted support chat around 5 times in the last month to get the benefits enabled. The last time I told them I wanted to raise a complaint and they offered me double data while I waited - which they didn't apply properly.

The portal now says that I am eligible (finally) but a month in and the benefit still isn't applied.

As a new customer this is a poor experience, and I'm missing one of the reasons I joined O2 in the first place.

Does anyone know how I escalate a formal complaint? An email address or a phone number? I've had it with online chat only. I'm at the point where I'm considering cancelling the contract.

Thanks

pgn · ‎22-05-2025

Bigger benefits - Volt has the info relating to Volt, including talking to the O2 Social Media team, either of the 2 links just below will help you, and be persistent. Good luck @RichDespairs

If you wish to complain, which effectively drops you off the list of supportable customers as far as CS is concerned until the complaint resolves:

https://www.o2.co.uk/how-to-complain

Click for O2's Social Media Team on X --||-- or on Facebook Messenger