Calling 02 is a joke. No help. On June 10th this year I moved from Vodafone to 02, sent PAC to 02, was told Porting/migration could take 48 hrs. Received my handset and temporary sim card, proceeded inserting Sim and transferred everything from my old phone to my new A35 Samsung. Now I'm waiting for my number to follow. Gave them 3 days and rang 02, they raised a ticket to their back room support, I was told it could take 48hrs so I waited, heard nothing back. Then my temporary sim stopped receiving calls or texts. I called again this time to be told my Porting is stuck constantly showing "processing" this time I was told it could take 5 to 7 working days to migrate, nothing happened, I asked for a working temporary sim, this can't be done while processing is taking place. After 21 days I still have no working phone. 22 hours of calling and still saying it's processing. I've had my number since 1st mobiles came out and would hate to lose it. Has anyone any suggestions for me as the 02 customer services can only harvest your information and escalate it to the back room support. So far 9 tickets and escalations have been raised and closed with no response from the backroom support apart from "it's processing" as you can imagine my number is stored in everything from receiving acess codes from banking, NHS,02, well everything. I have AF Heart Failure, I can't access my appointments at hospitals etc. The 02 customer services are quite good at lies and when they can't help they raise a ticket. I have issued 02 with a Subject Access Request, by law they must provide you with all records of calls to me so I can hight the lies I've been told, had an email today which states this information cannot be provided as I don't have a recognisable 02 number. I can't win, I only want my number back. Any suggestions would really help. Thank you.
