Good Afternoon
I think I am probably one of the unfortunate souls, that have had their account stuck on processing for 9 days and are awaiting for the back end team to resolve this. Since this time I have been unable to receive calls and text messages on either my old phone or new phone. I have contacted customer service roughly 6 times and (as advised) made a trip to my local O2 shop which was fruitless.
I have now requested to cancel the contract and send my device back as I am within14 days of my new contract starting and surprise, surprise I cannot do this as my account is still processing. I was told that my only option was to spend more money and get myself a temporary SIM.
Anyone have an advice?
Thank you
