Network Issues TS10 & customer services

[Warsett]

I am having seriosu network issues in the TS10 area, reported initially in Auguust and got worse over last couple of weeks Currently losing about 80% of call in our office, having to drive approx 2 miles to get a decent signal. I was told that work was been done on a mast whcih doesnt support previous poor signal and also no mention of this on the coverage checker whcih states very good signal which is far from the truth.

This is seriosuly affecting my business and winding me up now as it extremely frustrating. 

Spent ahlf an hour waiting for a call to eb answered yesterday to eb told he coudlnt do anythinga s it had already been escalated and they woudl respond within 5 days which is pathetic.

Also the MyO2 webite is extremely poor when trying to get assistance just sends you round in circles. this needs resolving pretty quickly.

[Cleoriff · Accepted solution]

@WarsettO2 are doing a lot of work upgrading masts and no-one has timescales for anything.

Download the My Network app and you can report issues there.

https://www.o2.co.uk/apps/my-network 

Guide: How can I sort out my network issues?