No data access

[WN75]

Despite repeated calls to customer services, I remain unable to access data on the O2 network. The problem has persisted for over a week. As far as I can tell, nothing is being done to resolve the issue.

For the avoidance of doubt, I have:

• Switched my phone on and off
• Switched airplane mode on and off
• Completed a forced restart
• Reset my network settings
• Turned Mobile data off and on
• Turned Roaming off and on
• Toggled between 5G auto and 5G On
• Checked my APN settings
• Confirmed that there is no network outage in my area
• Confirmed that I have sufficient data allowance
• Completed 2 x SIM swaps
• Tried my SIM in another handset (same problem)

I have not been transferred to a technical department as requested and no one from the technical department has contacted me.

My inability to access data on the O2 network is seriously affecting my business - surely this is a breach of contract?

[MI5 · Accepted solution]

@WN75 

No one here can access your account, so as you've tried everything we would suggest, you need to try O2 on their social media channels.

Pick one, send a private message and be persistent.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

https://www.o2.co.uk/apps/my-network

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

Guide: How to find help & contact O2