Contract to PAYG

SHAM4 · ‎11-06-2025

I changed from Monthly to PAYG within O2 on the 29th May. Within 24 hrs my temporary number was working and my keep number I wanted migrated seems to be blocked between O2 Contract and O2 PAYG. Neither of the customer services and sort this issue out. This has been going of for 17 days

I just need my keep number back as it controls my personal life.

Any advice as to how rectify this would be appreciated as Customer Service can not fix this and I have spent 14.5 hours on the phone already

MI5 · ‎11-06-2025

@SHAM4

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

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Dave-O2 · ‎13-06-2025

Afternoon @SHAM4

Has this been fixed yet? If not, please drop me a PM with the details, and i'll take a look next week 👍

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O2

Contract to PAYG

Cannot make or recieve calls

New customer

Can’t receive/send texts. Call-out or receive call...

NC8M9******* Code

Removing my account