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Resolved! Number change

Hi, I today recieved a o2 sum only SIM card, when signing up for it it gave the pac code needed from my old Virgin phone so I could keep my old number, when I have put in my sim it is a new number, do u know when it will change over to my old number

Extra £100 Recycle Promo Code not valid

This is my order number ms-518595162 for the Galaxy Watch4 Classic. While trying to enter it under the Promo Code it is returning as invalid. Please assist

Resolved! Device return

Hi, I upgraded my device to a Samsung flip 3 on Friday, I’ve now received it and decided I made a mistake and should of got the Samsung fold z, how do I go about returning this as I did it all online, is there a phone no. To ring, I’ve been on the o2...

Resolved! faulty apple airpods

i recently bought apple airpods, i’ve used them a handful of times and today after not even a week of having them one has went crackly and won’t work?? am i right to say this is faulty and if so how do i get it replaced?

Resolved! Unable to connect to data network when using roaming data.

After breaking my phone I purchased a new iPhone 12 Pro Max. I live in Northern Ireland and whenever I go across to The Irish republic I’m unable to access my network data.data roaming is switched on. Aeroplane mode is off. I have reset my network se...

500 Internal Server Error DPWIV0760W The specified path is invalid. (%s)

Why can't I download my last three months bills please?

receiving multiple texts from 02

i have been receiving bill notifications via text messages all day!!! from 2016! why is this happening!!

Resolved! lost remaining balance when sim reactivated

We keep a Nokia phone as an emergency/occasional phone and it hadn't been used since around summer 2019. The sim no longer worked and so on 12th September I phoned 4445, gave the SSN to the lady I spoke to and she told me that the sim would reactivat...

Cant make or receive voice calls.

For months, approximately twice a week, i cant make or recieve voice calls. There is no sound at my end but the other party can hear me. This is happening at different times and locations so its not related to coverage within my home. My mum, also on...

Resolved! STAC number

Hi. I was given a STAC number from my old provider (Three mobile) . They said I have to use it with another provider (I am with O2 now) in order to be cancelled. Can I do this online, or it is better to go into a O2 shop, and ask them to help?

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