cancel
Showing results for 
Search instead for 
Did you mean: 

My phone won't accept Vodafone calls

Ruthie54
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

For several months now, my phone hasn't been able to take Vodafone calls. It started with one of my contacts and now there are at least 4 people on my contacts list who are not barred but get the message "this person's phone is switched off" if they try calling.  They can WA me.  I reported this at the shop in Maidenhead; the people tried but could not remedy it - SIM swap, tried the SIM in a different phone, etc.  I called customer services and after lengthy conversations and a whole lot of actions  which did not work, including disconnecting my account, they were unable to do anything and referred me to tech. Weeks later I have heard nothing from tech, have raised a complaint (and received no response) and am no further forward. Short of closing my account, what should I do?  Has anyone else had this problem.? (Also been to Vodafone who say it's not their problem either). It is so annoying and frustrating that no-one will take responsibility/fix this issue.

Message 1 of 3
187 Views
2 REPLIES 2

pgn
Level 64: Magistrate
  • 24754 Posts
  • 178 Topics
  • 754 Solutions
Registered:

Hi @Ruthie54 - puzzling.

1. Were you ever on Vodafone, and ported your (now) O2 number from Voda to O2 at a time?

2. Are you using WiFi calling?

3. Have you tried calling them by entering their number manually, rather than using the contact in your address book for them?

4. None of the called Voda users has, by any chance, blocked you?

Intriguing...

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 3
178 Views

Ruthie54
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for respodning.

I was on Vodafone several years ago and did change my number across.

It's not wifi calling - good, old fashioned phone calling.

I can call anyone with no problem at all; it is incoming calls that are an issue. I have checked that they are not blocked and O2 have also checked.  It started with one person getting the message that my phone was switched off, then a second told me about it and since 2 others.  It's so frustrating.

Message 3 of 3
176 Views