For several months now, my phone hasn't been able to take Vodafone calls. It started with one of my contacts and now there are at least 4 people on my contacts list who are not barred but get the message "this person's phone is switched off" if they try calling. They can WA me. I reported this at the shop in Maidenhead; the people tried but could not remedy it - SIM swap, tried the SIM in a different phone, etc. I called customer services and after lengthy conversations and a whole lot of actions which did not work, including disconnecting my account, they were unable to do anything and referred me to tech. Weeks later I have heard nothing from tech, have raised a complaint (and received no response) and am no further forward. Short of closing my account, what should I do? Has anyone else had this problem.? (Also been to Vodafone who say it's not their problem either). It is so annoying and frustrating that no-one will take responsibility/fix this issue.
