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Haven't been able to receive calls (since October)

When people call me it tells me the number is not recognised. I can receive text messages and make outbound calls. Tried a new SIM in 02 store and troubleshooting, it's a mystery to everyone. Impossible to reach 02 over the phone, get cut off everyt ...

SoulStar by • Level 1: Joiner
  • 399 Views
  • 1 replies
  • 0 kudos

Re: Changing from pay monthly to pay as you go

Hi Gary, How did you get on with this? I have been trying to do something similar for the past week. I have my new PAYG SIM, called to request a migration of my old number (which I've had for 15 years). My pay monthly contract has now been terminated...

eds88 by • Level 1: Joiner
  • 541 Views
  • 1 replies
  • 0 kudos

Resolved! No caller ID on incoming calls

Hi I have contacted O2 a number of times both by telephone and chat message to get my no caller ID on all incoming calls issue on my iPhone 8 resolved. I have gone through all the appropriate phone checks and resets and changing SIMs so it is obvious...

Boyack by • Level 1: Joiner
  • 25433 Views
  • 77 replies
  • 0 kudos

Contract Renewal

Hello. I recently, on January 4th I paid off my device plan in order to upgrade onto a new contract and get a different phone. The collection date was 6th January, however it wasn't available to collect in store. The store was in the lion yard in cam...

Charlie17 by • Level 1: Joiner
  • 1643 Views
  • 6 replies
  • 0 kudos

Resolved! Set limit

I want to set my limit so that I don’t get any surprises on my bills

Alan17 by • Level 1: Joiner
  • 536 Views
  • 2 replies
  • 0 kudos

Unable to access bill so unable to pay it!

Hi, I’ve recently switched from a contract to pay as you go. I have a small amount of airtime to pay off on my previous contract, but myo2 has now synced with my pay as you go details and I can’t access the bill to pay it. Every time I call o2 the li...

Maddy3 by • Level 1: Joiner
  • 1452 Views
  • 5 replies
  • 0 kudos

Service stopped

HiI changed the tariff on my daughter's phone yesterday, now the O2 service has stopped. Are the two connected?

Mark61 by • Level 1: Joiner
  • 382 Views
  • 2 replies
  • 0 kudos

Resolved! Transfer of Ownership

Hi Please can someone help me, I currently have an o2 monthly contract (formerly Virgin) but this is in my husband's name. We would like to transfer the ownership to me however when we called o2, we were told this would not be possible. They were una...

Charlene3 by • Level 1: Joiner
  • 632 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer of ownership not actioned.

Hi, I've been having great difficulty with a transfer of ownership from myself to my ex-partner. Following O2 guidance, on Monday, took out a contract at the local O2 store and got a SIM with a temporary number. We then phoned O2 together. Over the c...

TJB62 by • Level 1: Joiner
  • 1780 Views
  • 7 replies
  • 0 kudos

No mobile network signal cannot get internet!

Hi, I have had no signal on my phone for internet browsing, none of my apps work and I cannot get any mobile signal at all for the last day or so.. I can see there is a problem with a mast locally but I don’t know if my phone actually has a problem o...

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