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Resolved! New phone

I have Galaxy S9, and have transferred everything to my new Galaxy A34 5G. I think they both use Nano sim and Galaxy A34 5G has come sim free. I am not sure how to proceed. Could I just take the sim from S9 and insert it to A34? Will that work or do ...

new passwords not working

Hi. Im quite frustrated as i've been trying to get in contact for 6 weeks now with no response. Everytime I try and log into my o2 account to see why the bill is higher it says password incorrect. Five times now it has asked me to reset my password, ...

megan2310 by • Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

Text problem

Dear [O2 Customer Service], I am writing to express my extreme disappointment with the service I have received over the past four weeks regarding an ongoing issue with my text messaging service. Despite numerous attempts to rectify the situation, I h...

Andrei49 by • Level 1: Joiner
  • 514 Views
  • 1 replies
  • 0 kudos

I have a huge problem

Dear [O2 Customer Service], I am writing to express my extreme disappointment with the service I have received over the past four weeks regarding an ongoing issue with my text messaging service. Despite numerous attempts to rectify the situation, I h...

Andrei49 by • Level 1: Joiner
  • 389 Views
  • 1 replies
  • 0 kudos

data roaming bolt on

from this o2.co.uk website: "The Bolt Ons last for over 30 days. The Bolt Ons last for over 30 days, so you don’t need to use all your data in a day or a week"30 days and a second is over 30 days. So is a million years. I need to know if there is a t...

Resolved! Phone has no sim restrictions yet won’t recognise my sim.

I bought an iPhone 14 privately on eBay with no sim restrictions and yet it won’t recognise any sim. Apple have confirmed iPhone is working as it should. It seems that it may be carrier locked but I can’t get in touch with the seller to see what carr...

Ekmg by • Level 1: Joiner
  • 1780 Views
  • 4 replies
  • 0 kudos

No signal in new area

Hi, I've moved to a new area and have no signal. My partner has signal and he's recently moved to O2. I've checked network tracker - no alerts, I've reset my network setting - no change. Correct me if I'm wrong but he has an iphone, and I don't, so I...

AnnaF192 by • Level 1: Joiner
  • 470 Views
  • 2 replies
  • 0 kudos

Texting Canada

When I try text my son in Canada the text is not sent. How can I send the text ?

How can I give access to usage data to other numbers on my account

I have 4 numbers linked to my account; mine, my partner and 2 kids. With virgin, they could use the app under their own login for their own number, and monitor usage etc. I can’t see how we set this up for o2, can you advise please

Cath_C by • Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos
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