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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2972 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5064 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15881 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8080 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7465 Views
  • 6 replies
  • 0 kudos

Texts

Cant recieve texts 

Pink by Level 1: Joiner
  • 231 Views
  • 2 replies
  • 0 kudos

Resolved! My O2 app and £10 rolling plan

Transferred to O2 earlier this week. It has been a nightmare. I successfully ported my old number and starting registering my account to the My O2 app. After the 48hr wait for my account to be configured, I still had no access to the app. This was an...

Chi11 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Giffgaff to o2

Hi, After 10 years at Giffgaff i have joined o2 due mainly to 3 holidays planned in Europe and having to go to work in Germany on/off for the next 12 months. The question i have is I filled out the transfer my old number form on o2 website yesterday....

Faulty LIKE NEW iPhone

I purchased a pay as you go handset on 14th June and the phone stopped working after 1 week. I've been trying to request a repair/refund since Tuesday but the customer service never transfers me to the correct department and when I request to speak t...

Katzie by Level 1: Joiner
  • 252 Views
  • 2 replies
  • 0 kudos

Resolved! wifi extra

Is my iPhone SE with iOS 16.3.1 compatible 

Resolved! Apple Watch 4G dropping out - Help please

Hi allNot tried this before so here goes...I recently bought a new apple watch ultra and transferred my esim from my old series 7 - following the process given. The mobile phone bit works fine and I can make calls. The issue is the 4G which constantl...

ajmfish by Level 1: Joiner
  • 269 Views
  • 2 replies
  • 0 kudos

Resolved! o2Sarah

Is  o2Sarah still on ?been waiting for a reply to the PM i sent her