Get tech support for your O2 issues

Resolved! Sim Swap/Agents unable to help

I have been told by o2 agents (online & over the phone) the only way to fix my issue is to visit an o2 Shop & ask for a sim swap.Now my nearest o2 shop is a round trip of 80 odd miles, i have no transport & i am disabled.Is there no other way this ca...

Resolved! Samsung

Why are phone calls going direct to answer phone

Resolved! Change of product and services

I have two o2 accountsThe first account has two of my mobiles on it - registered to 1 email address.The second account has one mobile on it - registered to another email address of mine, I want to move this over so that all three are on the main acco...

15 rollover

I just topped up £15 to get the £15 rollover and it won’t let me and now £2 has gone so I want the 15 roll over please

Esim

Hi there How can I add my eSim? When I go to add and search for eSims nothing shows up. Many thanks

Not receiving SMS/Phonecalls

Dear all, I've been using O2 for the last 5 years. I recently started having trouble receiving text messages over a month ago. I went to an O2 shop and they tried my SIM in another phone and realised it was indeed a problem with the SIM. They suggest...

How can family members check their usage?

Hi I can see data usages for all family members in the O2 app, but how can my other family members see their own? Since I'm the one who set up the account, I'm the only one with an O2 account - is there a way for them to log in and see their own usag...

Resolved! Apple Watch Cellular Setup - Error : Reference Code 14

Hi, When trying to activate the cellular feature on my apple watch Series 8, via the iphone watch app I get an error message stating "something went wrong,.... quote reference code 14". I have tried multiple times and always get the same error messag...

Resolved! Can't find previous data usage anywhere

I cannot find my previous data usage on My O2 (both phone app and online). Can anyone help. Thank you.

O2 account

I have created an O2 account linked to my email, but I can't link that to my mobile phone number because I get the message "phone number already linked to another account".Is there any way around this? I vaguely remember an old 02 account ID but have...

O2

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