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Forum Posts

Resolved! Can the MacAFee app be reinstalled?

Recently changed phones ( Android to Android- Samsung to Google) due to an upgrade. This app icon didn’t transfer over unfortunately so although I’m paying for the standard service I can’t see it to use it on my new phone. Do I still have to go to th...

HelenH by Level 1: Joiner
  • 667 Views
  • 3 replies
  • 0 kudos

Erika

Hello.I am writing because I stopped receiving text messages since 10/10/23. Since then many phone calls have been made, many hours on the phone. I was promised the investigation. I haven’t heard anything. This is extremely important for my banking a...

Erican-2 by Level 1: Joiner
  • 714 Views
  • 3 replies
  • 0 kudos

Tariff not showing in app but payment made

I signed up for the £10 rolling plan a few months ago. Suddenly today I have been charged for using data and when I checked the app it says I have no tariffs against my account even though the payment was taken a few days ago on the usual roll over d...

Error code 0 can't send message with o2

I can't send a text message from my Samsung A33 to my friends Nokia phone. I get Can't send message with O2 error 0. She can text me but I cannot reply or send to her.

EvieB by Level 1: Joiner
  • 1288 Views
  • 2 replies
  • 0 kudos

App issues

All I want is to be able to log into the App, it should be straightforward I’ve been able to do it in the past

Appissues by Level 1: Joiner
  • 546 Views
  • 3 replies
  • 0 kudos

Poor reception

Hi. My post code is Sk177td, the reception is still very poor. I am paying for a service for which I am not receiving!!! Please address soonest, I have complained before, nothing is getting done with any urgency. If you don't at least compensate me f...

Paulwoods by Level 1: Joiner
  • 760 Views
  • 4 replies
  • 0 kudos

Resolved! Esim

I bought an Apple Watch u2 from o2 and the data plan, never received a QR code been 7days, rang o2 today and they said I had to swap my card sim in my phone to an eSIM now to make the watch work on cellular, now I can’t even make it receive calls on ...

Gramps by Level 1: Joiner
  • 831 Views
  • 3 replies
  • 0 kudos

Resolved! Smartwatch Esim

I will give this one more go before I cancel the number. I can't get any sense out of the 'online help, virtual assistant, speak to advisor' nonsense.... I had a galaxy watch 6 bought for me at Christmas - not from O2. It is linked to my phone as usu...

PSykes by Level 1: Joiner
  • 2793 Views
  • 1 replies
  • 0 kudos