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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6354 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1230 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2720 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2465 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1830 Views
  • 6 replies
  • 0 kudos

Tariffs

Hi, I want to change my tariff. You offering 10gb £15.21 and 10gb £18.25 So what is the difference?

Inna1 by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

Resolved! no sim card - emergency calls only

Why is the phone saying that there is no sim card and emergency calls only (Nokia 1 Plus). This is a basic phone for pay as you go for my father.He uses it to look at emails and connect with family on FB and for the occasional call to family.I have r...

Hi

Hi my Huawei view20 won't work I've tried everything to try and make the WiFi and my mobile data to connect it is a brand new phone my husband can connect to WiFi and my husband tried his hotspot to my phone and that wouldn't work on my phone either

Fiona20 by Level 1: Joiner
  • 109 Views
  • 2 replies
  • 0 kudos

Resolved! Leaving o2

More info (Highlight to read)I've left the UK for over a year, and haven't used my phone during that time, and have been unable to leave o2. Can someone help me terminate my contract? Every time I ring the +447860980202 it hangs up before passing me ...

F_Alves by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos

No signal

I have had increasing problems with a lack of signal whilst working by London Bridge over the last few weeks (very poor and intermittent) and now, despite leaving London I have no signal at all.

Vetivert by Level 1: Joiner
  • 109 Views
  • 2 replies
  • 1 kudos

Error Message '0' when sending texts to give digit numbers

Hi, I have a problem when trying to send messages to five digit numbers (e.g my gas supplier with a reading) in that it brings up Error '0'. I have googled it, and I have spoken to O2 and am none the wiser as I don't have a spend cap. O2 have raised ...

IV by Level 1: Joiner
  • 2129 Views
  • 2 replies
  • 0 kudos

Resolved! Order

Hi, I ordered an upgrade for telephone number [Personal details removed] And am still waiting, we paid off the existing contract to be able to upgrade early and still no phone, I understand that this I phone is now currently out if stock but has been...

Tc2 by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos