About two weeks ago, I switched from the EE network to the o2 network and ported my number. I would like to activate wifi calling, because my signal in my House,on the O2 network is weak. In order to do that, I need to go into the settings of my account on my o2. However, when I try to log in, I only see the basic data (consumption, first and last name), however, every time I try to enter the settings, it throws me back to the beginning to log in, and so it starts all over again. I tried to install my o2 app, but I get a message to contact o2 customer service. I tried to call a lot, but no one helps, that is, they don't know what to do, so I get an answer like: do you want to go on a monthly payment, etc. So I gave up calling anymore because they simply don't know how to help.
So I decided to write here this problem,to try to solve the problem, because I will have to try another network where people are more professional. I think something went wrong in the system when switching the number from EE to the O2 network. therefore, someone from o2 should just reactivate my account and I think that would solve everything, even wifi-calling activation. If anyone can help here, any advice is welcome.
thank you,
kr.
sasa
