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Help new phone and no internet

KarenClover
Level 1: Joiner
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Just got my new 13 pro all set up and ready to go but no internet.  Connected to wifi fine but nothing when off.  Done the manual but still nothing 

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Cleoriff
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@KarenClover 

Follow the info in this guide https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210#U544210 

Also check and see if you have the iData bolt on. If not you need to call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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MI5
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@KarenClover 

Use your old sim or do a sim swap to activate the new 5g one that came with the phone.

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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anticpated
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I have found sometimes new SIM which is supposed to deactivate when you update doesn;t always work. However this time I am using a 5G Sim so the process should be seamless...I say should.

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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