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Data not working in France

Mark1888
Level 1: Joiner
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on ‎24-09-2021 16:41

on ‎24-09-2021 16:41

Hi, my data is not working in France

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MI5
Level 94: Supreme
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on ‎24-09-2021 16:53

on ‎24-09-2021 16:53

@Mark1888 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎30-09-2021 14:31

on ‎30-09-2021 14:31

Hello @Mark1888 I wanted to check if you were able to get roaming working or not? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


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