using phone abroad

[Ellie26]

Hello

According to my account details I am able to use my data when travelling in Europe.  However when I do go abroad (mostly it has been to France) I cannot send or receive texts or whatsapp messages.  I do not understand why!

I am travelling to Malta shortly and want to ensure my phone will work.

Many thanks

[pgn]

@Ellie26 

check both Roaming and Data Roaming are enabled.

Check your APN is set correctly,  mobile.o2.co.uk  and try manually selecting a local network, even if it says "Forbidden".

If nothing works then contact o2 via Social Media using either of the links below and see if there is a roaming bar or similar on your phone or account. Good luck!