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using phone abroad

Ellie26
Level 1: Joiner
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Hello

 

According to my account details I am able to use my data when travelling in Europe.  However when I do go abroad (mostly it has been to France) I cannot send or receive texts or whatsapp messages.  I do not understand why!

 

I am travelling to Malta shortly and want to ensure my phone will work.

 

Many thanks

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pgn
Level 78: King of Kings
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@Ellie26 

check both Roaming and Data Roaming are enabled.

Check your APN is set correctly,  mobile.o2.co.uk  and try manually selecting a local network, even if it says "Forbidden".

 

If nothing works then contact o2 via Social Media using either of the links below and see if there is a roaming bar or similar on your phone or account. Good luck!

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