I’m a first time customer with o2 and recently ordered a new phone for collection just less than 2 weeks ago. I got the confirmation email and all that stuff, and got texts from the courier so I assumed all was well.
Then a few days ago I got a text saying my phone would be delivered that day, but they couldn't deliver it because o2 didn’t have a pin for the order and then again today they attempted to deliver to the store but it “wasnt accepted”.
Additionally, I haven’t been able to see anything about my order online because the “my o2” section is empty. Which means I can’t access anything on the app either.
Any help? Even if I could switch to home delivery or something. I tried calling but it basically ended nowhere.
