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Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Connecting iPhone to Data Services

Settings are usually obtained from the simcard or sent by O2 to the phone.

If you are having data connection issues there are different options to try.

First try cleaning the simcard and rebooting the phone.

Try a soft reset by holding down the sleep and home buttons until the Apple logo appears at which point the phone will start the reboot process.

Try going into settings > general > reset > reset network settings and then reboot the phone.

If you need to enter the settings manually then follow the steps below :

 

  • Tap Settings
  • Tap General
  • Tap Cellular or Mobile Data
  • Tap Cellular Data Network or Mobile Data Network

Now you will see a page headed Cellular Data or Mobile Data.

 

Enter the settings below:

 

APN : idata.o2.co.uk  (PAYG : payandgo.o2.co.uk)

Username : vertigo

Password : password

Visual Voicemail  (PAYG : n/a)

APN : idata.o2.co.uk

Username : vertigo

Password : password

 

MMS

APN : idata.o2.co.uk (PAYG : payandgo.o2.co.uk)

Username : vertigo

Password : password

MMSC : http://mmsc-ac.mms.o2.co.uk:10021/mmsc 

MMS Proxy : 193.113.200.195:8080

MMS Max Message Size : 2097152

MMS UA Prof URL : leave blank

 

Note : If you have a standard data bolt on rather than an iphone tariff, substitute mobile.o2.co.uk for idata.o2.co.uk

Reboot the phone and you should be good to go.

Anonymous
Posts: 0

Re: Connecting iPhone to Data Services

thank you Jonsie for your assistance so far but I got lost afer reset message & reboot the phone. I don't get Celular or mobile data

Posts: 88,224
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Connecting iPhone to Data Services

[ Edited ]

If the network settings reset isn't working try texting the word "ACTIVE" to 2020 or enter the settings manually as above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Connecting iPhone to Data Services

You may have to add the settings manually. We will try to help if you are having problems. 

Anonymous
Posts: 0

Re: Connecting iPhone to Data Services

Thank everyone for their assistance. Phone is now working for the first time since it was replaced. This includes visits to apple shop in Braehead in Glasgow which is awkward as my husband is the driver  & is disabled. O2 chatline was no better. Pat yourselves on the back & I know whwere toi come next time I have trouble.

I dont know how this forum operates. Do I have to declare the thread cosed?

Posts: 88,224
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Connecting iPhone to Data Services

No, only the person who opened the thread can mark it solved but as a general help thread it will remain to assist others.
Happy that we could provide assistance to you though and thanks for your kind words Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Connecting iPhone to Data Services

Glad you have sorted it out, I know  how  frustrating  these things can be ☺

Anonymous
Posts: 0

Re: Connecting iPhone to Data Services

Thankyou MI5 - at last I have 3G.  This is the only thing that has worked.  It has taken two days trying to get this sorted.

Posts: 72,712
Topics: 685
Registered: ‎14-01-2013

Re: Connecting iPhone to Data Services

Hi @Anonymous did this work from the link I just gave you via your post here? Smiley Wink

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Cannot-get-3G-on-iPhone/m-p/916849/highlight/true#M140729

*The Game Is On*


Posts: 88,224
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Connecting iPhone to Data Services

Happy to have helped Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)