New phone and mobile data on watch

[1998ekd]

Hi! Can anyone help at all. I upgraded to a new phone and when I try set up my mobile data for my watch it says “we can see you have a plan but we are having problems finding it”. 

I have been on live chat loads , called up a few times and been into the store and no one can help. I have asked if I can cancel the data plan as I can’t use it and also not possible. 

any help would be appreciated. 

thanks 

[MI5]

@1998ekd 

Contact O2 via FB or Insta 

https://www.o2.co.uk/abouto2/social-media

Activate Apple Watch Guide 

[Cavallino]

They have been absolutely useless on the facebook messenger app. Im having problems with them trying to get my apple watch activated. 

Absolutely useless.

[MI5]

@Dave-O2