New phone and mobile data on watch

[1998ekd]

Hi! Can anyone help at all. I upgraded to a new phone and when I try set up my mobile data for my watch it says “we can see you have a plan but we are having problems finding it”. 

I have been on live chat loads , called up a few times and been into the store and no one can help. I have asked if I can cancel the data plan as I can’t use it and also not possible. 

any help would be appreciated. 

thanks 

[MI5]

@1998ekd 

Contact O2 via FB or Insta 

https://www.o2.co.uk/abouto2/social-media

Activate Apple Watch Guide 

[Cavallino]

They have been absolutely useless on the facebook messenger app. Im having problems with them trying to get my apple watch activated. 

Absolutely useless.

[MI5]

@Dave-O2 

[1998ekd]

Still not sorted unfortunately- was told they would ring me and haven’t heard anything. Been 3 weeks now 

[Blanch]

I wish you the best of luck - exactly 1 month since I raised mine.

You will likely need to make them raise a helix ticket, that seems to be there "go to" for watch connection issues.

Good luck...

[Cavallino]

They are absolutely incompetent frankly speaking, same situation here. Waiting weeks for resolution, they take their sweet time. 

[Blanch]

I am not sure if yours is fixed yet but after 7 LONG weeks I actually spoke to a senior complaints handler today who knew exactly what to do and it was what I asked for right at the start.

You need to tell them to delete and completely remove the old e-sim and set you up on a brand new plan.

7 weeks, 5 technical tickets, 3 complaints and I was done in 10 minutes with this guys help this afternoon.

[Benlfc]

@1998ekd https://community.o2.co.uk/t5/Pay-Monthly/Setting-up-Apple-Watch-plan-and-getting-an-error/td-p/1818...

[pgn]

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@Blanch wrote:

I am not sure if yours is fixed yet but after 7 LONG weeks I actually spoke to a senior complaints handler today who knew exactly what to do and it was what I asked for right at the start.

You need to tell them to delete and completely remove the old e-sim and set you up on a brand new plan.

7 weeks, 5 technical tickets, 3 complaints and I was done in 10 minutes with this guys help this afternoon.

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One for inclusion in the Activate Apple Watch Guide @Dave-O2?