New phone and mobile data on watch

[1998ekd]

Hi! Can anyone help at all. I upgraded to a new phone and when I try set up my mobile data for my watch it says “we can see you have a plan but we are having problems finding it”. 

I have been on live chat loads , called up a few times and been into the store and no one can help. I have asked if I can cancel the data plan as I can’t use it and also not possible. 

any help would be appreciated. 

thanks 

[Cavallino]

Thanks does this mean that I have to ask them to take out the PHONE e-sim out completely?

[pgn]

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@Cavallino wrote:

Thanks does this mean that I have to ask them to take out the PHONE e-sim out completely?

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Yes, @Cavallino - note you will lose mobile connectivity for a brief while, so if not on WiFi calling via home broadband, or another phone, your voice call will drop. If using Insta or FB from home, all should stay up throughout. Good luck!

[Cavallino]

I got a call from your guys. They started with my situation from brand new. Asking basic questions ive already answered. I've never known such a stupid company and way of working in my life. 

This is now nearly 2 months and I'm not even close to solving this. 

Waiting for 8 weeks to pass and I'm going to unleash hell via legal route. 

Trying to be reasonable and respectful doesn't cut it with such an incompetent and unprofessional company. 

I took out an iPhone pay monthly for 12 months contract with the apple watch SIM. But since I can't get O2 to move off their behind to solve this issue I want to cancel the phone contract. I assume I'm within my rights on this. 

[pgn]

Guide: Cancelling Your Contract should help you, @Cavallino - and https://www.o2.co.uk/how-to-complain for the legal steps. Good luck!

[Cavallino]

Thanks. Please can you explain to me why is it difficult for O2 to implement the information you provided? I explained this to them via chat and via the call but they are just ignorant. 

[Enlli]

None of us can explain it. We just watch this sort of debacle happen on a regular basis.

We keep being assured the VMO2 are spending millions improving Customer Services only to see it go downhill from one announcement to the next.

[Cavallino]

Absolutely shambolic. Still waiting now 2 months on, no resolution. Incompetence of the highest order and abject failure in basic customer service.