Barnes West London on going mast issue

[MarkP1]

It is over a week that there is no phone signal in my house SW13 address How can we escalate this?

[japitts]

If there's a recognised network fault on a particular site or in a given area, that will be being dealt with already.

[pgn]

And to add to the advice above, you can check if O2 know about the fault by using the network status checker as referenced in here, @MarkP1 

Guide: How can I sort out my network issues? 

"SW13 0AB

Looks like a nearby phone mast isn’t working as it should, sorry.

Our engineers will be on the case already, and your service might come and go until we fix it. Just so you know, from Monday 30 September 2024 we’ll also be carrying out work with the aim to improve our network service in this area. We’re sorry if your service is affected while we work – we’ll do our best to minimise any impact."

Good luck!

[Bambino]

@MarkP1 Use Wi-Fi calling while you're waiting for the issue to be resolved: 

WiFi and 4G Calling: Everything You Need To Know (o2.co.uk)