Apple watch

[MJane]

I bought an Apple Watch in February. It is an SE cellular. I am trying to purchase a tariff so I can use the watch without carrying my phone. I started this process in February and have still not been successful.

I have have made many calls to O2, been given conflicting advice from the O2 team ranging from if you dont buy the watch from us you cannot connect it, you need an O2 virtual SIM card, to visit an o2 shop. I drove to the next town to the o 2 shop, they reset it but couldn’t sort it out. Yesterday I spent most of the morning on the phone to o2, without success. A new SIM card was ordered for my phone, someone else cancelled that SIM card. I see now a triple Sim is on its way to me, not sure why. However the final straw is I wake up this morning and my iPhone 11 Pro now has no phone connection. I would welcome some help and advice.

[Cleoriff · Accepted solution]

@MJane 

That's a bit of a nightmare. Sounds as if someone from O2 has transferred your phone number to your new sim for the watch, which means your phone wont work.

You need to contact O2 via Social media or Skype Guide: A Guide to Skype 

Or contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[cla]

order placed on 4th May similar problem here to yours and hours on phone what's app chat etc conflicting info. last phone call promosed to send sim nothing I have mental health issues I was hoping that the watch would help me do certain things I have given up hope of this being sorted. 20 hours 30 hours  too much. 

[Cleoriff]

@cla 

I'll ask one of our account advisors to help. @O2Lisa can you assist @cla please?

[O2Lisa]

Morning all, thanks or the tag @Cleoriff 

@cla I'll message you privately and look in to this for you

[Cleoriff]

Thanks @O2Lisa x

[Cleoriff]

We appear to have another post  HERE @O2Lisa  which says it's sorted? Quite confusing really. 🙄

[cla]

I hope that this is sorted I believe the solution you refer to was mine hope that @MJanegets sorted out soon as well

regards

[O2Lisa]

@Cleoriff, I'll message the user directly

[TheEtruscan]

I have exactly this issue as well. Numerous calls to support, various unfulfilled promises of eSIMs and other solutions.

Yet still I just get this in the watch app:

.