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apple watch esim still being processed since 4th May different story on every contact with O2

cla
Level 2: Apprentice
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Given up all hope of this ever being sorted just can't face another contact with O2 and being given conflicting info

this watch was supposed to assist me with mental health issues and make life easier but yours and hours later I just can't face any more dealings with O2. feel depressed by it at the moment . when I get to gather and take it up again Ill update.

 

[Mod edit: Please do not post order numbers on the public board. Thanks!]

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MI5
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@cla 

I'll tag in @O2Lisa to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@cla 

I'll tag in @O2Lisa to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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cla
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well what can I say the power of this forum text just now watch plan activated amazing thank you so much this will change my life as I always loose my phone now I can just leave it plugged in and always be in contact thank you all again

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O2Lisa
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Morning @MI5 thanks for the tag

@cla so glad it's all sorted for you slight_smile

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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cla
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so now O2 are charging me fore esim contract when it was not activated, at some point offered a free month due to delay, nothing. Ive lost the will to engage any more its done me in. o2lisa

 

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gmarkj
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Can you see if you can provide an update @O2Georgina @O2Ryan ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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