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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3078 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5102 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16070 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8159 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7545 Views
  • 6 replies
  • 0 kudos

Resolved! Disney + free 6th months won't activate

My disney+ will not activate when in my o2 click on activate and get error404 message come up it. It also saysBefore you start using this extra you must activate it in our partner's page. Once you have activated your extra you will be able to use it ...

ROB1973 by Level 1: Joiner
  • 899 Views
  • 6 replies
  • 0 kudos

Free 6 month Disney+

On Monday I took up the offer of 6 month s free Disney+, sent the text and received one back saying that I would receive another text within 24Hours to activate the offer, I am still waiting!! when I go to my Extras,Disney + is there and says I need ...

AEB1970 by Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Resolved! Order

I have placed an order for a laptop.It keeps telling me it is not in stock and Waiting for more supply.Went to the shop where I need to collect it,they have enough stock????Why am I still waiting and why I won’t be able to give it to my son for Chris...

Arma by Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap

I am trying to activate my new SIM card as part of a sim swap, i do not have access to my old phone or SIM card so I cannot get the verification code, what do I do?

Shannon8 by Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos

Resolved! Applying discount to my account

Hi,I have two airtime plans on my account, one for a mobile phone and the other for a tablet. I should be receiving a 20% discount on the tablet airtime, however I am not receiving the discount on my monthly bill. Additionally I signed up for 3 month...

Chrisdr by Level 1: Joiner
  • 536 Views
  • 4 replies
  • 0 kudos

Pixel 6 network problems

Since the last update my pixel 6 hasn't has a mobile connection, is there a fix I can't try? It's no good to me if it won't work, where do I stand if I decide to return the handset?

DanMabbs by Level 1: Joiner
  • 2476 Views
  • 15 replies
  • 0 kudos

Resolved! Order Tracking

Hi, I placed an order for a Nintendo Switch and the money has been taking from my bank, It said this would be delivered on Monday the 17th but I haven't received any emails or confirmations. I can see that the orders been place but it isn't showing a...

Resolved! What’s happening

I chose a phone online a week ago for a contract.. order been accepted but not even processing yet ?? Supposed to be a Christmas present for my 12 year old grandson what is going on ?

Pam1961 by Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Resolved! New device

If I am already a o2 customer can I order a new additional device with a separate number

HBomb82 by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos