Apple watch esim

[jess995]

Hoping someone here can help me with this

Bought an apple watch from o2 and had to reset it due to a different issue but when I did that, I’ve deleted the plan from the watch. 
Called o2 and the woman sent me out an esim, I’ve got the esim and called o2 to set it up but nobody can seem to help me. Right now on the watch it says “Plan: no sim” and “status: no connection” under the data settings. 

[pgn]

Take a look at the latest updated software for phone and watch, detail here:

https://community.o2.co.uk/t5/Discussions-Feedback/Apple-Watch-OS-9-3-and-O2-Airtime-Plan-Connectivi...

Then if still having issues, watch out for a message from @O2nath_ci who is on duty this afternoon. Good luck!

[O2nath_ci]

@pgn Thanks for the tag 

@jess995 i will private message you