cancel
Showing results for 
Search instead for 
Did you mean: 

Apple Watch - reference code 14

BeloBe
Level 1: Joiner
  • 10 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Hello,

I’ve got my watch last week (series 😎 from O2. It came pre-paired. However, it wouldn’t connect to the network at all. So I tried to reset it. When I try to set up the mobile data I keep getting then’ooops’ message. I spoke to someone on 202, flagged it up, said I would hear back within 48 hours. That hasn’t happened. I still can’t set up mobile data and I keep getting ‘reference code 14’ or reference code 110. Can anyone please help to sort this out? Thanks 

Message 1 of 21
4,002 Views
20 REPLIES 20

TwistedGenetics
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Im getting the same as well if anyone can help.

 

Thanks

Message 11 of 21
1,481 Views

pgn
Level 77: Grand Master
  • 39745 Posts
  • 244 Topics
  • 1797 Solutions
Registered:

@TwistedGenetics wrote:

Im getting the same as well if anyone can help.

 

Thanks


@O2Sarah- should be in a little later, tagging her to see if she can help, @TwistedGenetics. Good luck.

Message 12 of 21
1,473 Views

O2Sarah-
  • 689 Posts
  • 0 Topics
  • 25 Solutions
Registered:

Thank you @pgn 

@TwistedGenetics I will send you a private message so we can look into this.

Message 13 of 21
1,467 Views

memiamap
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

@O2Sarah Please would you mind helping me with the same issue?

 

I have an iPhone 14 Pro Max and Apple Watch Series 8.  My watch was recently repaired by Apple due to a fault, and now that I have received it back I am unable to add the mobile data\sync plan that I previously used on the watch.

I received an o2 error page when I try showing response code 14.

 

I have spent over 4 hours on the phone to o2 customer services so far and they keep sending me round in circles.  They've sent out a new "esim" QR code in the post but there isn't any way for me to add it onto my watch.

 

I'm at my wits end here.  Please help

Message 14 of 21
1,440 Views

pgn
Level 77: Grand Master
  • 39745 Posts
  • 244 Topics
  • 1797 Solutions
Registered:

@memiamap wrote:

O2Sarah Please would you mind helping me with the same issue?

 

I have an iPhone 14 Pro Max and Apple Watch Series 8.  My watch was recently repaired by Apple due to a fault, and now that I have received it back I am unable to add the mobile data\sync plan that I previously used on the watch.

I received an o2 error page when I try showing response code 14.

 

I have spent over 4 hours on the phone to o2 customer services so far and they keep sending me round in circles.  They've sent out a new "esim" QR code in the post but there isn't any way for me to add it onto my watch.

 

I'm at my wits end here.  Please help


@O2nath_ci is on now, @memiamap - hopefully he'll get around to you this afternoon. Good luck!

Message 15 of 21
1,434 Views

Cleoriff
Level 94: Supreme
  • 127537 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@memiamap 

It's @O2nath_ci on now. I have tagged him to your post.

Veritas Numquam Perit

Girl in a jacket
Message 16 of 21
1,433 Views

westbarbary
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hello. I am getting the same error code 14 when trying to pair my watch with my data plan. Is anybody able to help me with this? Many thanks

Message 17 of 21
1,416 Views

pgn
Level 77: Grand Master
  • 39745 Posts
  • 244 Topics
  • 1797 Solutions
Registered:

@westbarbary wrote:

Hello. I am getting the same error code 14 when trying to pair my watch with my data plan. Is anybody able to help me with this? Many thanks


Tagging @O2Jonathan who is on this afternoon, @westbarbary - watch for a private message seeking more info from you.

Message 18 of 21
1,411 Views

O2Jonathan
Former Staff
  • 66 Posts
  • 0 Topics
  • 1 Solutions
Registered:

@pgn thank you for the tag, I will private message you now @westbarbary .

signature
Message 19 of 21
1,408 Views

MrFloff
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Got the same problem if anyone can help

Message 20 of 21
1,137 Views