Apple Watch - reference code 14

[BeloBe]

Hello,

I’ve got my watch last week (series 😎 from O2. It came pre-paired. However, it wouldn’t connect to the network at all. So I tried to reset it. When I try to set up the mobile data I keep getting then’ooops’ message. I spoke to someone on 202, flagged it up, said I would hear back within 48 hours. That hasn’t happened. I still can’t set up mobile data and I keep getting ‘reference code 14’ or reference code 110. Can anyone please help to sort this out? Thanks 

[TwistedGenetics]

Im getting the same as well if anyone can help.

Thanks

[pgn]

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@TwistedGenetics wrote:

Im getting the same as well if anyone can help.

Thanks

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@O2Sarah- should be in a little later, tagging her to see if she can help, @TwistedGenetics. Good luck.

[O2Sarah-]

Thank you @pgn 

@TwistedGenetics I will send you a private message so we can look into this.

[memiamap]

@O2Sarah Please would you mind helping me with the same issue?

I have an iPhone 14 Pro Max and Apple Watch Series 8.  My watch was recently repaired by Apple due to a fault, and now that I have received it back I am unable to add the mobile data\sync plan that I previously used on the watch.

I received an o2 error page when I try showing response code 14.

I have spent over 4 hours on the phone to o2 customer services so far and they keep sending me round in circles.  They've sent out a new "esim" QR code in the post but there isn't any way for me to add it onto my watch.

I'm at my wits end here.  Please help

[pgn]

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@memiamap wrote:

O2Sarah Please would you mind helping me with the same issue?

I have an iPhone 14 Pro Max and Apple Watch Series 8.  My watch was recently repaired by Apple due to a fault, and now that I have received it back I am unable to add the mobile data\sync plan that I previously used on the watch.

I received an o2 error page when I try showing response code 14.

I have spent over 4 hours on the phone to o2 customer services so far and they keep sending me round in circles.  They've sent out a new "esim" QR code in the post but there isn't any way for me to add it onto my watch.

I'm at my wits end here.  Please help

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@O2nath_ci is on now, @memiamap - hopefully he'll get around to you this afternoon. Good luck!

[Cleoriff]

@memiamap 

It's @O2nath_ci on now. I have tagged him to your post.

[westbarbary]

Hello. I am getting the same error code 14 when trying to pair my watch with my data plan. Is anybody able to help me with this? Many thanks

[pgn]

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@westbarbary wrote:

Hello. I am getting the same error code 14 when trying to pair my watch with my data plan. Is anybody able to help me with this? Many thanks

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Tagging @O2Jonathan who is on this afternoon, @westbarbary - watch for a private message seeking more info from you.

[O2Jonathan]

@pgn thank you for the tag, I will private message you now @westbarbary .

[MrFloff]

Got the same problem if anyone can help