19-09-2023 15:54
I've just upgrade to get my hands an a laptop, intending to carry on using my previoius handset as my daily carry, so i left the simcard in the handset.
Since the contract updated my old handset will not connect outgoing or incoming calls. It connects to 4g/5g and recives and sends text messages with no problems.
Any ideas?
19-09-2023 16:02
This is because you upgraded and the number is now assigned to the laptop
You need to contact customer service
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
19-09-2023 16:04
19-09-2023 16:04
Thanks, ill get in touch with customer services
19-09-2023 16:07