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Resolved! Stolen sim card

my phone recently got stolen but i have gotten it back. theyve wiped it and taken my sim card and i cant get hold of any agents on the O2 virtual assistant and i cant do phone calls. I urgently need a replacement sim because i cant log into my bank a...

Resolved! Unable to add card details to pay overdue bill.

Trying to add card details to pay an overdue bill but system error saying unable to load page.

Resolved! All contact calls coming up as UNKNOWN

Since I received the ne new 5g sim all contacts calls are coming up as UNKNOWN. What must I do to remedy this?

Resolved! Blacklisted and barred phone

Hi, Last Sat (19/8/23) I reported my phone lost to O2 Cust Services. Then I found it again later the same day and again I called O2 to advise that I found it.O2 have removed the block from the SIM, the SIM is now fine. But the phone handset it still ...

Resolved! Trying to activate free 6 month Disney + subscription

I’ve tried to activate the free 6 month Disney + O2 subscription. I’ve tried the virtual assistant, which is totally useless for request’s obviously outside the run of the mill daily enquiries! I now want to cancel this trial as I do not want to risk...

Moisture check

I keep getting an error message saying moisture check when putting in any headphones (tried numerous) yet not when charging phone, is there something wrong with the port?

Resolved! Cancelling prime

How do I cancel my prime membership?

Resolved! Bad reception and data coverage

Hello, back in March I raised an official complaint with you regarding the bad reception and data coverage in my local area of GU2 4BB. I was told at the time that once the issue is resolved I will be getting a credit note for the lack of service. Th...

Voicemail not working

Former virgin customer. Voicemail not working with o2.

Won't receive text meassages.

Hi, Just moved from Virgin and now my Samsung M30s won't receive text messages, though it does send them.Does anyone know why? Done a soft reset, a network reset and checked there are no block. Paul Elliott.

O2

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