You can use resolver at any time in the complaints process, resolver
will advise a minimum of 8 weeks from logging a complaint through them
before your case can be escalated to the ombudsman, which may be where
you’ve got the 8 weeks from. In practic...
@Rodders2 From my own experience of this issue which took 4 months to
resolve, it seems O2 are running about 2 months behind in terms of
dealing with complaints. I initially submitted to resolver at the start
of July and didn’t receive a response unt...
Welcome to the club no one wants to join. I’m now over 3 months with
this issue. Last contact was with a woman from O2’s complaints review
service. She escalated the issue to the case management team hoping to
yield some success, but I was promised a...
Interesting that they seemed to at least have something in mind as a
resolution. I've not had a single response to the plethora of tickets
raised in over 2 months. My only concern with switching networks is that
the issue would persist after porting ...