Apple Watch - reference code 14

[BeloBe]

Hello,

I’ve got my watch last week (series 😎 from O2. It came pre-paired. However, it wouldn’t connect to the network at all. So I tried to reset it. When I try to set up the mobile data I keep getting then’ooops’ message. I spoke to someone on 202, flagged it up, said I would hear back within 48 hours. That hasn’t happened. I still can’t set up mobile data and I keep getting ‘reference code 14’ or reference code 110. Can anyone please help to sort this out? Thanks 

[pgn · Accepted solution]

These error 14 Codes have been solved by the Forum's O2 advisors, so I shall tag @O2Emma who is on now - watch out for a private message from her presently, @BeloBe - and good luck!

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @BeloBe I will send you a private message to look into this for you.

[BeloBe]

@O2Emma @pgn thank you for the both of you for your help! The issue is solved! 

[pgn]

Sterling work from O2Emma, glad you were able to get it resolved. Thank you for confirming here, too @BeloBe.

[JJsteward999]

Please can someone help me also, 5 hours on with o2 and no solution.... esim has been reset etc etc but still no solution..

[Sophie_Jackyt]

Hi, same error as above for me. New Apple Watch series 8 after upgrade from series 6. Please can you help get my mobile data working? 

[pgn]

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@Sophie_Jackyt wrote:

Hi, same error as above for me. New Apple Watch series 8 after upgrade from series 6. Please can you help get my mobile data working? 

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@JJsteward999 and @Sophie_Jackyt - the O2 Advisor in tomorrow morning is @O2Sarah- - watch out for a reply here after 8am Friday. Good luck.

[O2Sarah-]

Thanks for the tag @pgn 

@JJsteward999 and @Sophie_Jackyt I will send you a private message so we can look into this.