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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7010 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1584 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 3631 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2969 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2292 Views
  • 6 replies
  • 0 kudos

Why Can't I Upgrade My Tablet & Keep The Tariff I'm On?

Hello. I would like to upgrade my Galaxy Tab S4 and buy a Galaxy Tab S7+ (S8 Ultra now not out till next year) but keep the same number and 250GB Pay Monthly tariff I'm on. I asked about this in an O2 store last Friday, but was told that I couldn't b...

Anno78 by Level 2: Apprentice
  • 416 Views
  • 6 replies
  • 0 kudos

Resolved! 3 New Contracts / Multisave

Hi, myself, husband and son are all due to renew our contracts. We all have our own O2 accounts that are paid from the same bank account. We know what we want, 2 x S21 & 1 x Iphone12. When we renew we will all be going on to refresh accounts and i th...

R8 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Barred

Hi there. So my phone has been barred and unable to speak to an adviser is there any other way I can unbarr it???

Lianne by Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Music 6 months free

Hiya I just got a new phone on contract, when in shop the man told me I would get 6months of Apple Music free. How do I redeem this ?

Leah2021 by Level 1: Joiner
  • 282 Views
  • 1 replies
  • 0 kudos

Resolved! Direct debit

My sons contract is paid from my bank account direct debit. He wishes to pay for his contract himself and set up a new direct debit to replace mine. How can we do that?

Sm3 by Level 1: Joiner
  • 175 Views
  • 2 replies
  • 0 kudos

Storage

My handset has run out of storage. It won't work properly 

SD66 by Level 1: Joiner
  • 126 Views
  • 1 replies
  • 0 kudos

Resolved! Taken out new contract and email they sent agreement to is O2 one and I can't access it

Hiya I have just taken out a new contract for watch and they have sent email to an email address I've never used which seems linked to my account even though they said it would go to the one I always use how do I sign my agreement if I can't access i...

Steff140 by Level 1: Joiner
  • 141 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

hello can you help with an upgrade?

Jackckay by Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos

Disgraceful customer service

Is anybody aware of how disgraceful your customer service is or does anybody care about your 1 star trust pilot rating which quite frankly is too high! in 2 weeks I have spent over 3 hours (probably 4 after today) on the phone to customer services, t...

Delie by Level 1: Joiner
  • 439 Views
  • 6 replies
  • 0 kudos