Apple Watch mobile data not working

[Baguio]

Hello

I have purchase a Apple Watch 7 from Apple store and then purchased airtime with O2 last week.

Till now I have no mobile data on the watch. Say to call O2 on 202 and quote reference code 14.

Rang O2 twice now and they have no idea what this means and how to resolve the issue. Waster 30mins last time with O2 tech just for the line to drop

Can O2 tech in the forum help please

[MI5]

@Baguio 

I've no idea which account advisor is working tomorrow so I'll tag a few to see if they can help.

@O2Lisa @O2Emma @O2Ryan @Anonymous @O2Waqas 

[O2Sarah- · Accepted solution]

Good Morning 🙂

Thanks for the tag @MI5 ,

@Baguio I will private message you to look into this. 

[Baguio]

Mobile data now working on the Apple Watch.

O2 had to reset the eSim then I had to unpair the watch and restore.

Thank you @O2Georgina 

[SHADOWSNEAX]

Hi @O2Sarah- can you please sort mine too? I'm getting the same issue- Reference Code 14 where the Esim needs a reset and nobody on live chat seems to have a clue, even though I'm telling them what needs doing.

Thanks,
Drew

[O2Sarah-]

Hi @SHADOWSNEAX 

Thanks for the tag. I will send you a private message so i can check your account 😀

[gjxm]

Hi, exact same problem where my mobile plan is stuck on activating and has been for a week. 

any chance of some help please? 

[pgn]

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@gjxm wrote:

Hi, exact same problem where my mobile plan is stuck on activating and has been for a week. 

any chance of some help please? 

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Hi @gjxm - I'll tag @Anonymous who is on this afternoon, kepp an eye open for a message from him. Good luck!

[Anonymous]

@pgn thanks for the tag @gjxm will private message you.

O2Simon