Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[Lee_666]

Hi @O2Lisa 

My Apple watch was connected this morning but I removed the airplan from my watch as I wanted to reset it and start again...bad move, for some reason it just keeps coming up with something went wrong call 202 for free quoting reference 14 when I try and put the mobile service plan back on

Please help

Regards

Lee

[gseb]

Hello,

Same issue here sadly. Apple Watch Series 4 bought from Apple a while ago and never used data with it. Tried to set it up on O2 but been getting this reference code 14 error from the very beginning. Called 202 but got nowhere and have been paying for the plan for nothing. Any help would be greatly appreciated!

Seb

[pgn]

You probably could do with talking to one of the Forum's O2 Advisors, @gseb - the next time one is active now will be 8am Monday morning, when @O2Sarah- comes in. If you have the time on Sunday, try contacting the O2 Social Media Team on any of the 3 links just below, they can also deal with this particular type of issue - otherwise wait for a PM here in the forum after 08:00 Monday morning.

Good luck!

[O2Sarah-]

Good morning @pgn , thanks for the tag .

@gseb I will send you a private message so we can check your account 🙂

[Lee_666]

Any chance you can look into my issue?

[pgn]

@Lee_666 - watch your PMs now for a query from @O2Emma  and good luck.

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @Lee_666 I will send you a private message to look into it for you .

[GeorgioT]

could you also private message myself. I am having massive issues trying to activate my apple watch 7 cellular with reference 14 error

[Jon2528]

Hi, sorry but yet another customer with the Error 14 when trying to activate an AW.  Spoke with customer services who were unable to help. 

Wi-Fi calling & Privacy/Motion & Fitness settings all checked.

Please help !!! 😊