on 20-08-2022 20:25
Hello
I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.
I followed the instructions on:
How do I buy an Airtime Plan on an Apple Watch that I already have?
Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:
Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14
Customer services could not resolve the issue.
•iData is enabled
•WiFi calling is ON
Looks like a common issue with devices not purchased from O2. Any help is appreciated.
Thanks
Solved! Go to Solution.
on 27-09-2022 08:18
on 27-09-2022 08:18
on 27-09-2022 08:21
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on 27-09-2022 08:30
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on 28-09-2022 19:56
on 28-09-2022 19:56
on 29-09-2022 07:59
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on 01-11-2022 11:46
on 09-11-2022 07:32
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on 09-11-2022 07:34
on 09-11-2022 07:34
on 09-11-2022 08:00
on 09-11-2022 08:00
@STColley and @Chris9090 - it is @O2Ryan on now, keep an eye for a PM asking for additional info shortly. Good luck.
on 09-11-2022 08:47
on 09-11-2022 08:47