Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[O2Lisa]

Morning @Kamz, sorry for the late reply.

Hopefully everything is sorted now but I’ll message you privately and just make sure😊

[Cleoriff]

Good to have you back @O2Lisa. Hope you enjoyed your holiday?

[O2Lisa]

Aw thank you @Cleoriff 😊

It was lovely thank you, a week in the sunshine was just what I needed, hope you’re well☺️

[Chris994]

@O2Lisa I also have the same issue I called o2 and they said I need to go into a shop so I went into a shop and they said I have to call o2 any help would be appreciated 

[O2Lisa]

Morning @Chris994 I’ll message you privately and get this sorted for you😊

[Chris9090]

@O2Lisa - the same issue for me, called O2 and was sent an eSim but that doesn't seem like the right solution.  Are you able to help and reset my watch eSim to fix the issue? Thanks!

[STColley]

Hi @O2Lisa 

Im having the error 14 now I have swapped my Apple Watch, can you help?

Many thanks,

Simon

[STColley]

Hi @O2Lisa 

@I’m getting the error 14 window now I have swapped my Apple Watch, can you help me?

Many thanks,

Simon

[pgn]

@STColley and @Chris9090 - it is @O2Ryan on now, keep an eye for a PM asking for additional info shortly. Good luck.

[STColley]

@pgn thank you