Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[Kamz]

@O2Lisa 

hi i am having the same problem error code 14 when i try to connect mobile service on my watch series 8. Can you please help

[pgn]

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@Lavapies wrote:

@O2Sarah would really appreciate your help also. I'm struggling with this error code too, have tried calling and speaking to customer services, have tried suggestions online, and am no closer to getting the watch cellular up and running. 

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@O2Sarah- is the tag you need, @Lavapies, but @O2Daniel is also on this morning as Sarah's already probably fairly loaded (if you can help, @O2Daniel, thanks!).

[O2Sarah-]

Thanks for the tag @pgn  Always room for one more 😊

@Lavapies  I will send you a private message so we can get this sorted for you. 

[Steve665]

Hi @O2Sarah- 

I also have this problem after switching to a new Apple Watch. Are you able to help please? I've tried O2 support on 202 but had difficulty explaining the problem 

[Tats]

@O2Lisa

@O2Sarah-

Would you be abled to help me with this problem too.

I have called 202 on numerous occasions and keep getting told I have to wait for my QR code in the post or go into store, I went into store and they advised I didn't need a QR code as it was an apple watch.

I then came to the community and found that if the Esim is reset on O2 end that should work, this has apparently been done but I still cant set up a data plan on my watch.

thanks x

[O2Sarah-]

Of course. I will send you a private message so I can check your account 😊

[Tats]

@O2Sarah-  

[Steve665]

Yes, 202 told me I needed a QR code too and insisted I was wrong when I tried to explain that this wasn't required for an Apple Watch. Very frustrating!

[O2Sarah-]

Hi @Tats , sorry I didn't see your comment before. I'll drop you a private message so I can check your account. 

[O2Lisa]

Morning @Barry123, sorry for the late reply, I’ve been on annual leave. I hope everything is sorted for you now😊