Apple Watch data plan error code 14

[John39]

Hello

I’ve purchased an Apple Watch s7 from John Lewis and added a data plan to my sim only contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

Looks like a common issue with devices not purchased from O2. Any help is appreciated.

Thanks

[O2Lisa]

Morning @Jenchels of course I can. 
I’ll message you privately and look in to this for you. 

[JeremyJJR]

Hi @O2Lisa.  I have the same issue with a brand new Apple Watch 7.  I've tried calling O2 for help but no one knows what to do!  All help appreciated!

J .

[O2Lisa]

Morning @JeremyJJR I’ll message you privately and get this sorted for you😊

[Rolands]

Hello

I’ve purchased an Apple Watch s7 from PC World and would like to add it to my current Airplan o2 contract.

I followed the instructions on:

How do I buy an Airtime Plan on an Apple Watch that I already have?

Now, I see the data plan in MyO2, but I get this error when opening the data plan settings on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Customer services could not resolve the issue.

•iData is enabled

•WiFi calling is ON

I try everything bit nothing work

[Rusty_gold]

I’m having the same issue. Can anyone help please

[pgn]

They're queuing up for @O2Lisa's help - Lisa is back on Monday morning, @Rusty_gold and @Rolands - keep an eye on your PMs here on the Forum, hopefully she can get to each of you - iWatch setups really should be easier, I guess! Thanks, Lisa, in advance, and good luck!

[O2Lisa]

Morning all, thanks for the tag @pgn.

@Rusty_gold and @Rolands I’ll message you both privately and look in to this for you😊

[pgn]

Thank you, @O2Lisa 👍

[O2Lisa]

You’re welcome @pgn ☺️

[Rusty_gold]

Thank you