Apple Watch Ultra Disconnecting from Cellular Data and only connects again if watch is restarted

[mobileappz]

Hi, I'm experiencing some issues with the cellular connection on an Apple Watch Ultra. The cellular data connection drops and does not come back unless the Watch is restarted. This problems occurs when using the  watch for cellular features. ie when it is not connected on a Wifi or iPhone connection. This is in an area with good 4G cellular coverage, the network coverage is not causing the problem.

The Apple Watch connects to cellular data when it's first switched on, and it works and can receive data. It says when you tap on the cellular bars:

"Mobile Data - O2 UK - 4G". And it says when on tapping the big green cellular icon: Status: Connected.

The problem is when moving to an area of low signal, then back to the full signal area, it is impossible for the Watch to reconnect to a full signal, even when clearly back in the full signal area. 

It says when you tap on the cellular bars, even when moving back in to the 4G area:

"Mobile Data - O2 UK". And it says when on tapping the big green cellular icon: Status: Loading.

 The only way to cellular data reception back is to restart the Apple Watch. This obviously resets the data connection.

I have tried all the usual remedies: Unpair and factory reset Apple Watch, Remove and re-add Apple Watch data plan in the Apple Watch App on the iPhone, switch cellular data on and off on Watch and switch flight mode on and off on Watch. However the only way it regains data reception is restarting the Apple Watch.

[Alethia]

Please could one of O2 advisors kindly assist with this?  I see that other users above have had the issue resolved this way, as I haven't had any luck sorting the issue with customer services.

[gmarkj]

Another Apple watch problem @O2Sarah- 

Can you please contact @Alethia ?

[O2Sarah-]

Thankyou @gmarkj 

@Alethia  I will send you a private message so we can check your account. 

[Darry]

@O2Sarah- Please can you help me with this same issue please? @Darry Thank you. 

[O2Sarah-]

Thanks for the tag @Darry 

I will send you a private message so we can check your account.

[bameronski]

Posting here because I'm so frustrated with O2's service.

I've just upgraded to a 30 day contract so I can leave O2 without being stuck with a termination fee because everyone at O2 that I've spoken to multiple times seems completely oblivious to this obviously systemic problem they are having with Apple Watches.

I've been with O2 for around 15 years too!

[gmarkj]

Let's see if the community advisors can get you working @bameronski - they seem to have some success with Apple watch issues.

Can you see if you can help plesae @O2Sarah- ?

[O2Sarah-]

Thanks for the tag @gmarkj 

@bameronski I will send you a private message so we can check your account.

[bameronski]

Hi both,

I have already started my move to 3.

Thanks though.

[GeorgeR]

Hi @O2Sarah- i have the same issue and have been trying the accepted solution with no success. Can you help me too please?

thanks