on 18-03-2019 17:40
@SueGriff it is for security purposes to check that you have access to the account.
Can you put the sim into another working phone to get the text?
If not, you may have to go in store with ID to get help.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 19-03-2019 09:39
Good morning @SueGriff , and welcome to the forum
There are some good suggestions above, but it'd be great if you could let us know how you're getting on with this. Could you maybe tell us a bit more about your situation?
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