O2 sim and virgin media log in mess

[AJslogin]

I now have an O2 sim, encouraged to *** ************ **, *********, **************, **** *** to buy to my O2/Virgin Media “ experience and get a WiFi booster “ for free “ due to great speed test results yet poor WiFi,  What a nightmare ! 
 Currently, can’t log into O2 account, looking at the web the “ oops “ message is very common. I can log into my O2 app, get a security code to my O2 sim , “ have no product “or something like that and the “oops message” 

  Lots of time reading numerous help suggestions , no human beings available. Why do I bother?

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@AJslogin 

For the wifi boosters you need to follow the process in the Virgin connect app.

https://www.virginmedia.com/broadband/connect-app

For O2 login issues, contact O2 on social media.

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to find help & contact O2 

[jonsie]

Virginmedia will ask you to perform a few simple tests to see if you are eligible for the wifi boosters

From memory you can only order one at a time

[Chodman]

Still the same as of 7/8/25

Utter balls up of a merger, want to dump them both. 😠

[MI5]

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@Chodman wrote:

Utter balls up of a merger

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Impossible to argue with that.....

[Dave-O2]

Afternoon @AJslogin 

Just checking in has this now been sorted? If not, please PM me your mobile number and My O2 username?

Thanks.