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Level 1: Joiner
Posts: 1
Registered: ‎18-03-2019
Accepted Solution


why do 02 want to send a code to a phone that does not work !!!!

Posts: 116,767
Topics: 575
Solutions: 16,218
Registered: ‎04-04-2012

Re: test

@SueGriff it is for security purposes to check that you have access to the account.

Can you put the sim into another working phone to get the text?

If not, you may have to go in store with ID to get help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: test

Good morning @SueGriff , and welcome to the forum Wave


There are some good suggestions above, but it'd be great if you could let us know how you're getting on with this. Could you maybe tell us a bit more about your situation?

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