Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to use trade O2 refresh

Hi, been told for the fifth time today from O2 online chat that the system is down for trading in using O2 Refresh which I could start today. Anyone having the same problem? I’m trying to refresh and trade in my iPhone 8 for an X or Xs...

Switch from a 12-month contract to a 30-day contract then cancel?

I'm currently on a 12-month pay monthly sim only contract which will expire in June 2019. I want to cancel this contract, but if I do this now I will have to pay an early cancellation fee. However, I'm also eligible for an upgrade. I've spoken to the...

Sim Network Puk code

Hi i am trying to unlock my Samsung S6 phone from O2 UK so i can put in a Vodafone Irish Sim Card.When i install the Vodafone Sim Card, the Phone asks for the Sim Network PUK Code as the phone is locked to O2UK.I have the sim card puk code which is n...

Resolved! Resetting call status

How long should it take to turn off voicemail using dial 1760. is this instantaneous or should I wait 24 hours before my request is actioned?

Resolved! Can I prioritise WiFi calling over poor 4G/3G signal?

I have a Samsung S7 on contract that I bought specifically because I wanted the option to use WiFi calling. This is because I have poor 4G/3G signal at home (not no signal but very poor). However when someone tires to call me, I can have Wfi calling ...

Resolved! Is it possible to view very old bills ?

Hi. Is it possible to view very old bills? From over 2 years ago ?When I go to view my older bills the dropdown option only shows up to October 2016.Where I need to look at my bill from January 2016. Thanks for the help.

Resolved! Phone contract referred for security?

Hi everyone. I was wondering if anyone had any advice.I have been with o2 for nearly 3 years now, I have an iPhone 8 and on my contract my partner has a Samsung, my sister an iPhone 7 and my brother an iPhone 7. I am a platinum customer and pay witho...

Resolved! HELPPP!!

I was browsing the internet and i have received a text message saying “FreeMsg: Thank you for subscribing to www.gifvids.club for £4.50 every week from Technifun Ltd until you text STOP to 83463. HELP? 03300535872” It has charged me £4.50!! How do i ...

Resolved! Keeping same number on a different contract

Ok, this can get complicated so please stay with me. Basically I have a O2 pay montly contract that has 1 month left on it, the contract is in my name but my husband uses the phone. A deal came out recently at Carphone Warehouse for a Galaxy S9 which...

Resolved! Unable to call one number

I cam unable to make a call to one number.I can send a text message to the number.Other people can call the number.I receive invalid number messageWhat can I do to fix this

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