Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using my phone in Australia

Hi. I am going to Australia next week and am totally confused over Travel inclusive. Two 02 stores have told me that local calls within Australia are Not Inc!used and would be charged as if I was phoning Oz from. The UK. Two online chat operators hav...

Resolved! Import existing number

I’ve just got my new sim and new number from O2. Put it into my iPhone 6 replacing existing sim from another service provider. Filled out form, put in new sim serial number and PAC and want to know how quick it will transfer. Need my original number ...

Resolved! Yearly upgrade & new iPhone XS

I got the iPhone X last year on release day with o2 and because Apple delayed and didn't release the new phones until November last year, I'm wondering if this will knock the yearly upgrade out of order this time. The new iPhones are due to be announ...

O2TRAVEL not working in Canada

Arriving in Canada I got a text from O2 saying ‘Welcome to Canada’ and offering O2 travel at £4.99 a day. I accepted.A week later and nothing is working. I have 5 bars of signal on the Bell network and 3G but my phone will not work without WiFi.We’ve...

Resolved! Cost of%20calling%20canada

I have an O2 refresh 20gb account with an international bolt on .How much will it cost me to call a Canada no from the UK?

Resolved! O2 Refresh

Hi,I am currently on a monthly contract that runs out next August. However i am looking to pay this off to upgrade to the new iPhone. Would my plan have o2 refresh? If so how does this work please? Thank you.

Resolved! sim

hello so i just put my new sim in my phone and it has recognised that its o2, but wont give me 4g or let me make calls or texts

Resolved! mobile available in the usa

Hi I want to take my mobile to the usa to use only if required. I usually turn it off when travelling there but would like to use it if required. What is cheapest way to do this?

Resolved! Transferring existing O2 number to new O2 contract phone

Hi, we have been using O2 pay as you go phone/sim for a number of years and last week we went ahead and ordered a new Pay Monthly phone with 24 month contract. We want to have our old PAYG phone number transferred to use with the new Pay Monthly phon...

Resolved! Early Termination Fee

Hello all, I'm just checking to see if anyone has any advice on what I can do, if anything at all regarding this matter. A few months back I went into my local 02 store and agreed to upgrade my contract early. However, due to the fact I had some thin...

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