Stolen phone
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on 19-12-2018 22:53
Hi All,
I went bowling last night and found out that my phone had gone out of my pocket before I left. To cut a long story short I'm pretty sure it was stolen. I have never connected it up to apple or icloud so stupidly can't use any of the apps for 'find my phone'. Phone is still ringing when I call it. Does anyone know if I can find out to the nearest place where it is?
I'd be grateful for any help.
Many thanks,
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19-12-2018 23:04 - edited 19-12-2018 23:06
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19-12-2018 23:04 - edited 19-12-2018 23:06
@RachelP Please see this link: https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M...
The phone must be reported as lost or stolen within 24 hours to O2. You should also report the loss to the police and get a crime number.
Edit: From a similar post earlier today posted by @Cleoriff: The loss must be reported to O2 within 24 hours. That way, the customer can only be held liable for any charges up to the point of reporting or a maximum liability of £100.
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on 20-12-2018 01:23
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on 20-12-2018 01:23
@RachelP I assume you have an Apple id?
If so, you can login to iCloud.com and use the online tools from there.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-12-2018 11:00
Hi @RachelP, and sorry to hear about your phone, it's a shame this happened after what sounded like a fun night There are a few suggestions above, which I hope you'll find helpful, but please do let us know how you get on with this!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?