Re: querying my bill

CMH · ‎14-12-2018

Hello

I would like to query/ complain about a charge on my bill.

I have been charged for a telephone call to my own number while living overseas (how can I call myself???) and also for 2 days of data roaming when I have intentionally switched off Mobile Data during the time that I am away.

There seems to be no way to raise a question when viewing my bill and the online chat function isn't working.

Can anyone suggest how to make contact?

THanks

C

MI5 · ‎14-12-2018

@CMH either call http://www.o2.co.uk/contactus or check the charges in your MyO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-12-2018

Did you call voicemail when you were overseas?

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EmilieT · ‎17-12-2018

Hey @CMH, have you managed to check My O2 or reach out to anyone since you last posted? I hope the advice above helped, but do let us know how you're getting on

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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CMH · ‎17-12-2018

Hi Emilie

THanks for checking on this.

No I am afraid the post was not helpful - I know what the charges are for but I am disputing the fact that they occurred. I am also still unable to contact anyone at o2.

Are you able to assist?

Many thanks

C

gmarkj · ‎18-12-2018

Calling between 8 and 8:30am is normally the best time to try to contact customer services.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Andrew_H · ‎19-12-2018

I suspect that the voice calls which show your own number are calls that you received whilst you were abroad. Are you able to check call logs on your handset and see if the date/time of received calls matches the date/time of charges on your bill?

CMH · ‎29-12-2018

hi there

Thanks for the suggestion - I just checked my call log and I have no record of any calls received on the 2 days that I am supposed to have received 2 phone calls with a charge of 13.69GBP and 26.30GBP! It would be great if someone from o2 can get back to me and explain what options I have for requesting a refund....!

MI5 · ‎29-12-2018

No one will contact you from o2. You need to call customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-12-2018

Are you certain no one left you any voicemails.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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